You will receive an email to sign in to each live Zoom webinar prior to the class beginning. On-Demand replays of each webinar will be available within 48 hours of the initial streaming date. If you do not have Zoom you may download it at www.zoom.us/download/ for FREE for your appropriate device.

For other issues, visit Zoom’s customer support page at https://support.zoom.us and their technical team will respond to your need promptly.

If you log in early, this is Zoom’s version of a waiting room. It’s not frozen, it just pauses there until the conference begins, which is normally right on time. If it’s five minutes after the start time, you may want to log out, restart your device, and log back in.

This is common. You are likely entering the conference password where you should enter your personal Zoom account password. You first need to sign in to Zoom with your email address and password, then select “Join meeting,” where you will enter the meeting ID and password you received for the conference (if prompted).

There are two options, both of which are available only during the live event (questions cannot be taken beforehand). During the webinar, there will be a place to write your question, as well as a “hand raise” feature to let us know you have a question you’d like to verbally ask (if you’re chosen, it will be an audio-only feed).

No. This is not set up like a typical Zoom meeting (where it looks like the opening scene to the Brady Bunch); this is a professional webinar platform that Zoom hosts. You will be able to see only our speakers; they cannot see you and attendees cannot see each other.

Yes. Within 48 hours after the conference, all registrants will be emailed exclusive access to the replay. This is for private viewing for paid attendees, who may have missed sessions or want to view them again, and cannot be shared with others.

Creation Members get unlimited access to all On-Demand webinar classes and conferences.

If you purchased individual live “name your own price” webinar classes and are not a Creation Member, then you may access and download your classes in the “My Downloads” link in the account settings area of the top menu navigation.

Your payment covers the registration only for a single device, but you can have as many people as you want crowd around your device to watch with you. Others wanting to view it elsewhere would need to register separately.