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Creation Today FAQ

How do I get to my Digital Streaming product?

To access your digital streaming product, log into your account ( and select the tab “My On-Demand Media” from your account dashboard.

Can I Cast, Airplay, or wirelessly share Digital Streaming Products to my TV?
Digital Streaming products are embedded on the Creation Today website through a third-party service. Our video players do not have wireless streaming features (ie. Airplay 2, Chromecast, etc.) built into the video player options themselves. To accomplish this will require native features on your device or other apps to stream the entire webpage or your device’s entire screen. Once the device’s screen is set to stream, the video may be set to fullscreen so that you can view the content in the proper format.
Creation Today does not restrict casting via your preferred service (ie. Chromecast, AppleTV, etc.).  However, compatible devices may be required (ie. an Apple device using Airplay via an Apple TV) to share your device’s entire screen to your TV.
Televisions capable of web browsing may also be used to log into your account and stream directly within the TV.
Additionally, your television and device may have ports or adapters for connection types (ie. HDMI, RCA, VGA, etc.) that allow you to connect them in lieu of wireless casting features.

What is your Copyright Policy?

All information and or content provided by Creation Today’s website (unless otherwise stated) is protected by copyright laws and is owned by Creation Today. This information and or content includes, but is not limited to, graphics, images, photographs, audio clips, video clips, text, articles and products.

Copyright was placed on all Creation Today materials* (regardless of production date) effective January 1, 2005. Materials produced by Creation Today may not be copied without exclusive written permission from Creation Today. To request written permission to duplicate any of our materials, please email [email protected].

*Genesis: Paradise Lost in both DVD and Blu-ray formats is not exclusively owned by Creation Today but by Genesis Movie, LLC. Therefore, permission is NOT granted to copy or duplicate in any fashion.

My product downloads aren’t working. What should I do?

Please do not attempt a new download until you’ve followed these steps. Note that “Digital Streaming Products” are not available for download.

To start, try downloading one product at a time.  Be sure your computer or device does not go to sleep and is not idle.  Give larger files ample time to load/buffer in your video player.

Try a different web browser or clearing your browser cache:

Close all other windows and tabs in your browser or simply shut down the web browser and restart. If nothing happens when you attempt to start your download, or if you see an error message, try using another web browser. Supported browsers include Firefox, Google Chrome, Internet Explorer, and Safari. There may be a temporary issue or incompatible setting with the browser you originally used that’s preventing the download. It may be that you need to remove/delete pop-up blockers, cookies, and temporary Internet files. You may also try clearing your browser cache.  If you are unsure of how to do this we recommend a Google search of how to perform these tasks with your specific web browser version.

You also need to make sure that your browser has the Javascript plugin enabled. Open your browser’s “Help” section for more information about Java. If you’ve installed other browser add-ons or plugins that work with Java (like Adobe Flash), try updating them as well. They could be causing issues with Java, or generally interfering with the download process.

Check your antivirus software or firewall settings:

In certain cases, your antivirus software can block the download file. Add and (downloads are stored on a secure Amazon S3 server) to your list of trusted sites or allow downloads from Creation Today if your browser displays a security warning. Also, make sure that your antivirus and spyware software are up-to-date.

Note: Antivirus software publishers frequently update their products. Downloads can be incorrectly identified as harmful files.  If your download is flagged as harmful, contact your anti-virus software publisher to report the issue.

Check your Internet connection:

Try a wired Internet service connection (instead of wifi). Some network connections and secure VPNs have additional restrictions that may block your download. Try switching to a different connection, then restart your download. If you’re downloading a large file, we recommend using a stable and fast broadband connection (try plugging your computer into your modem/router via an ethernet cable instead of using a potentially unstable WiFi connection).

Restart the download:

Sometimes a download stops unexpectedly due to intermittent connection issues. Visit My Account Downloads and click Download next to your selected product to start the process again.

Important: Before retrying your download, delete any previously downloaded files from your download folder, as well as any partial files you may have downloaded.
Still having trouble?
Contact [email protected] and we will return your email within 1-2 business days.